Introduction
Serendipity ("we", "our", or "the app") is a community app that helps members connect with one another. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
Information we collect
When you use Serendipity, we collect the following information:
- Account information: your email address, full name, company or organization name, a short bio, and profile photo.
- Profile details: tags describing your skills or interests, and social media links you choose to add.
- Contacts (hashed): if you grant permission, we access your device contacts and store only cryptographic hashes of phone numbers and email addresses. These hashes are used solely to identify mutual connections between members. We never store or view your raw contact data.
- Presence and location: when you check in at a location, we record your presence at that building. We do not track fine-grained GPS location.
- Help requests: content you post through the "Need a Hand" feature, including the request text and any associated category or tags.
How we use your information
We use the information we collect to:
- Show other members of your community that you are present at the building.
- Display your profile (name, company, bio, tags, social links, and photo) to other members of the same community.
- Facilitate "Need a Hand" help requests between members.
- Identify mutual connections between members using hashed contact data.
- Improve and maintain the app.
Data storage
Your data is stored in a Supabase-hosted database running on Amazon Web Services (AWS) infrastructure. We use industry-standard security practices including encryption in transit and at rest to protect your information.
Data sharing
We do not sell your personal data to third parties.
Your profile information and presence status are visible to other members of the same community you belong to. This visibility is the core function of the app and is necessary for it to work as intended.
We may share data if required by law or to protect the safety of our users.
Data retention
We retain your data for as long as your account is active. If you delete your account, all of your personal data — including your profile, presence history, help requests, and hashed contacts — will be permanently deleted from our systems.
Your rights
You have the right to:
- Access your data: view all information associated with your account within the app.
- Update your data: edit your profile, tags, social links, and other information at any time.
- Delete your data: delete your account and all associated data directly from within the app. Deletion is permanent and cannot be undone.
Children's privacy
Serendipity is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or by other means. Your continued use of the app after changes take effect constitutes your acceptance of the revised policy.
Contact us
If you have questions about this Privacy Policy or your data, please contact us at: